My husband told the branch (#518) 'MANAGER' he was going to call the cops and she simply answered 'okay called me when they get here' as my husband waited outside the branch. NO ONE WANTS TO TAKE RESPOSIBILTY AND DO ANYTHING ABOUT RESOLVING THE PROBLEM. My husband called the number on the back of the debit card where he was told he was going to have to wait 10 days and they couldnвЂ™t do anything about it.

She went inside the bank and went on about her business she didnвЂ™t even provide my husband with the customer service number. She didnвЂ™t lift a finger to try and help. Completely wipe her hands and wanted nothing to do with it.

When 10AM came around and the branch manager REINA HERNANDEZ arrived she simply told him that the branch has nothing to do with the ATM and that this happens often. He waited 2 more hours till the branch open to speak to the branch manager. When he checked his account the account stated $0 dollars. This piece of paper doesnвЂ™t specify the amount that was just deposited at the time. Because of technical problems, I can't return your cash right now. The ATM spit out a receipt saying 'I'm sorry. My husband went to make a $1,570.00 in his CITI BANK checking account at 8:00 AM on 3/23/18 through the ATM before heading to work. Manager at this branch need new training witj customer service skills and managements. FYI, other banks have customer service and manager tskibg checks deposits on their computer. In case if long lines, other banks jas extra teller opening and manager will be on the floor to say sorry to the customer and see if they csn help them. When it takes 15~20 min to see the teller at the bank everyday, there is a problem. if employees have a time to laught and do nothing then they should be on the floor greeting customers and see if they can help. Very unprofessional to hear loud laughing amobg employees in front of customers. Instead, I see too many employees laughing loud and giggling with eachothet. I have never seen manager coming out to the customer to greet each customer with smiles and listen to customer's complaint. Second problem is this branch has too msny not working customer service and managements. One of the older teller is nice and he seemed to be kind, other employees needed to be trained on customer service skills, no greeting and doesn't smile. First of all, lines are too long, only two tellers working. I have been Citibank customer for morethan 20 years and I have never experienced bad customer service skills like the Citibank branch on 22 w. If I was checking a one million dollars check, I bet she will not bully me and her banker will treat me politely and fairly. more than 30 years of CitiвЂ™s loyalty customer. I just wonder whether I have to close all of my accounts or not. It is a nightmare to be treated in this way and let me very frighten to go back in the future. That door usually was keeping opened during business hour. Her banker ( they worked in the cubic office tighter earlier) just wanted me to leave and irionically saidвЂќhave a nice dayвЂќ and shut bankвЂ™s door. His customer means that I donвЂ™t need to checked it because my son may not want to cash a $10 check and I am selfish to let other customer waiting in the line( she is waiting and right behind me). Although her banker offered to help me but I would rather my teller finished it for me. His customer (she)used language to bully me just because I wanted my teller to check whether my son has cashed my $10 check or not but it took time to do it.

He even wanted the teller called sheriff. I am a loyal customer of this branch about 30 years but today one of the banker treated me and his customer very unfair.

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